Welcome to Melody Instruments’ FAQ section! We’ve compiled answers to the most common questions about our products, delivery, payments and more. If you can’t find what you’re looking for, our UK-based team is always happy to help at [email protected].
About Melody Instruments
What kind of products does Melody Instruments specialise in?
We’re passionate about offering premium yet affordable musical instruments and accessories, with a particular focus on guitars (acoustic, electric, classical and electro-acoustic), brass instruments, banjos, mandolins, basses, and essential accessories like cases, bags, cables and care products. Our menu might show multiple “Accessories” and “Cases & Bags” listings because we stock such a wide variety!
Who is Melody Instruments’ typical customer?
We cater to musicians at all levels – from beginners looking for their first guitar to professionals needing reliable equipment. Our global delivery options (excluding some remote areas and parts of Asia) mean we serve customers from London to New York who appreciate quality instruments at accessible prices.
🔥 Pro Tip: Check our “🔥 New Arrivals” banners every Thursday when we update our stock with fresh deals!
Product Questions
Why do you have multiple listings for the same category (like Accessories)?
Great question! This reflects our extensive range within popular categories. For example, “Accessories” might include everything from guitar picks to saxophone reeds, while our multiple “Cases & Bags” options cover different instruments and protection levels. We’re working to make navigation even clearer!
How do I choose between acoustic, classical and electro-acoustic guitars?
Each serves different needs: classical guitars have nylon strings ideal for fingerstyle, acoustic guitars use steel strings for brighter tones, while electro-acoustic models can be amplified. Our team can help you decide – just email us with your musical style and experience level.
Do you offer instrument bundles?
Absolutely! Combining items (like a guitar with a case and maintenance kit) can save you up to 76% compared to buying separately. These bundles also help reach our £50 free shipping threshold – a win-win!
Delivery & Shipping
Where do you ship to?
We ship globally except some remote areas and parts of Asia. All orders are processed within 1-2 business days from our Birmingham warehouse before being handed to our courier partners.
What are my delivery options?
Express Standard Shipping (10-15 days): £12.95 flat rate via DHL/FedEx, fully tracked.
Economy Free Shipping (15-25 days): Free for orders over £50 via EMS with tracking at major points.
Economy Free Shipping (15-25 days): Free for orders over £50 via EMS with tracking at major points.
How are fragile instruments packaged?
We take special care with our “Instrument-Smart Packaging” – fragile items receive protective packaging at no extra cost. This is why we’re so proud of our cases and bags selection!
Are there any hidden import fees?
No hidden fees! We include all customs documentation upfront to minimize delays, unlike some international retailers.
🎵 Quick Note: Order by Wednesday night and your gear may ship with our weekly Thursday batch for faster processing!
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, hassle-free transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details.
Do you offer gift cards or vouchers?
Not currently, but we’re working on this feature for the future! Meanwhile, you can’t go wrong with one of our instrument bundles as a gift.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Just keep the original packaging (those cases and boxes are important!) and contact our team to arrange returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long do refunds take?
Once we receive the returned item, refunds are processed within 5 business days and may take 3-5 additional days to appear in your account.
Remember: Our UK-based support team speaks musician-friendly language, not corporate jargon! Email us at [email protected] anytime.
Still Have Questions?
Our friendly team at 89 Station St, Birmingham is always ready to help musicians find their perfect instruments. Contact us at [email protected] and we’ll hit all the right notes in our response!
From our Birmingham roots to your home, studio, or stage – we deliver more than gear, we deliver musical possibilities.